Truist

Advancing Merchant Services: Truist’s Strategic Partnership with Pollinate Truist is focused on driving focused growth in merchant services by enhancing ownership of its operating model and client experience. The bank’s goal: to unify merchant services with existing banking relationships to deliver differentiated value for business clients.

To support this strategy, Truist selected Pollinate following a competitive RFP. The partnership began with a collaborative design and planning phase, leading to an accelerated initial release aligned with Truist's agile practices. Truist Merchant Engage is being rolled out in phases, with client migrations ongoing.

The platform is designed to provide SMBs with a unified digital experience—featuring real-time dashboards, intelligent onboarding, and self-service tools. These capabilities are expected to help business owners gain comprehensive visibility across sales channels and locations, simplifying access through a single, secure platform that reduces complexity and administrative friction. The platform contextualizes transaction data to provide actionable intelligence for strategic decision-making.

This launch marks an important step in Truist's payments transformation journey and reflects its commitment to continuous improvement. The partnership with Pollinate demonstrates how banks and fintechs can collaboratively deliver solutions that address evolving client needs.